Installation Guide
Installing the .NET Agent
Troubleshooting Tips for the .NET Agent
A new agent does not appear
1. In the log file
<install_dir>\WebInspect_RuntimeAgt_Dotnet_xx.x\
log\system.log
look for a message similar to the following:
[<PID> <TIMESTAMP> INFO] Micro Focus Fortify Runtime setup
complete
2. Ensure that the timestamp on the message corresponds to the time that IIS was started. Also
ensure that there are no messages in the log with the prefix ERROR or FATAL.
The log file does not exist or IIS startup messages are not present
If the log file does not exist or if messages that correspond to the IIS startup time are not present,
it indicates that the agent is not running. In this case, see whether an error has been reported in
the Windows system event log.
Uninstalling a .NET Agent
To deactivate a .NET runtime agent and remove the agent from your system:
1. As an administrative user, execute the following command:
<install_dir>\WebInspect_RuntimeAgt_Dotnet_xx.x\
tools\IISControl.exe unregister restart
2. Select Control Panel > Programs and Features.
3. Right-click Fortify WebInspect Runtime Agent Dotnet xx.x where xx.x represents the
version number, and perform the uninstall.
Restarting IIS and Viewing the New .NET Agent
To restart IIS and view the new agent:
1. As an administrative user, execute the following command to activate Runtime:
<install_dir>\WebInspect_RuntimeAgt_Dotnet_xx.x\
tools\IISControl.exe register restart
Note: If you need to protect a particular subset of applications on the server, configure
that subset as an application pool and add
-a <application pool name> to the command. For example:
Micro Focus Fortify WebInspect Agent (22.2.0)
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